F. A. Q.

-Refund Policy

ALL SALES ARE FINAL. 

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-How long before order ships?

Processing Time: 7 Business Days 

(Holiday processing time could be longer)
Tracking numbers are automatically emailed once hair has been shipped. Please allow an additional 3 days for all holiday orders or sales. Please do not schedule hair appointments until you receive your tracking information. 
ALL SALES ARE FINAL

 

-How much hair does it take to cover a full head?

Purchasing the same lengths (ex: 20”,20”,20”) is recommended for straight and light layered looks. Purchasing multiple lengths (ex: 16”,18”,20”) is recommended for heavy layered looks.  

 Recommended bundles: 

2 bundles-12”-16” 

3 bundles-18”-22” 

4 bundles-24”-28” 

5 bundles 30” & up ​

 

-Care Instructions

1.) Carefully wash it with luke warm water, mild shampoo and conditioner. Washing in a downward motion from top to bottom.

2.) Finger comb while washing without rubbing or twisting the hair. Rinse through

3.) To dry, gently squeeze excess water with towel. Leave-in conditioner (optional). Hang and air dry

4.) Heat can be used to create desired style. Note to self: if you take care of your hair, it will last longer

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-Daily Care

-Long lasting beauty, luster, shine & moisture is the most important thing. Do not use a lot of alcohol-based products.

-To keep hair soft add a small amount of light moisturizing hair serum. This can also help manipulate your waves or curls.

-Avoid applying excessive mousse, gels, oils & hair lotion, as this can weigh hair down and cause the hair to tangle.

-Sulfate-free products are the best since the hair is no longer receiving nutrients from the scalp.

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